Welcome to www.florita.sg. This website is operated by Florita Pte Ltd. The term ‘Florita Pte Ltd’ or ‘Florita’ or ‘Florita Flowers’ or ‘we’ or ‘us’ refers to the owner of the website whose registered office is 1 Scotts Road, #24-10, Shaw Center, Singapore 228208. Our company registration number is 201910143M.
By continue to browse our site and/ or purchase something from us and/ or use our services, you are agreeing to comply with and be bound by the following terms and conditions of use (“Term and Conditions”, “Terms”, “Terms of Use”, “Term of Service”)
These Terms and Conditions apply to all users or viewers of the site whom the term “you” refers to.
Please read these Terms of Service carefully before accessing or using our website. If you do not agree to these terms and conditions, you should not access this site or use our service. Florita reserves the right to revise any parts of these terms and conditions at any time by updating this page. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
1. GENERAL USE OF THIS WEBSITE
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The content of this website is for your general information and use only. It is subject to change without notice. We reserve the right at any time to modify or discontinue our Service (or any part or content thereof) without notice at any time.
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Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It is your own responsibility to ensure that any products, services or information available through this website which you purchase or use meet your specific requirements.
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Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
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This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
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All trademarks reproduced in this website, which are not the property of, or licensed to Florita Pte. Ltd., are acknowledged on the website.
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Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
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This website includes links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s).
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We have no responsibility for the content of the linked website(s).
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Your use of this website and any dispute arising out of such use of the website is subject to the laws of Singapore.
3. ORDERING AND PAYMENT
3.1 ORDERING ONLINE
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Bank Transfer to
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Cheque (To be made payable to “Florita Pte. Ltd.”).
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Paylah or PayNow transfer to 87500879
4. CHANGE OF ORDER, CANCELLATION, REFUND & EXCHANGE
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We reserve the right to not fulfil any orders you place with us due to any unforeseen circumstances.
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In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or phone number provided at the time the order was made. We will refund to you 100% of the total order amount for the cancellations made by us.
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Cancellations from your side can only be made 48 hours before the actual date of collection or delivery that has been set by the customer. The cancellation is still subject to our sole discretion.
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Upon agreement on a cancellation, a cancellation charge of 20% of the total order amount is applicable to cancellations made 48 hours before the actual date of collection or delivery. We seek your understanding on the cancellation charge as it is for covering the handling fee and other flowers or materials already prepared.
2. SUBSTITUTION
5. DELIVERY & SELF-COLLECTION
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Morning: 10am to 1pm -
Afternoon: 2pm to 6pm -
Evening: 7pm to 10pm
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Weekdays: 9am – 10pm -
Saturday & Sunday: 10am – 3pm
6. DISCOUNT & PROMOTION
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Codes are not valid where there is an ongoing promotion.
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Florita reserves the right to change the terms and conditions of use of the code at any point in time.
7. PERSONAL DATA PROTECTION POLICY
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When order is submitted on our website;
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When customer interacts with administrative staff or florist, for example, via telephone calls, text message or sms, whatsapp call, whatsapp message, facebook message, emails, face-to-face meetings and letters;
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When customer submits Personal Data to us for any other reasons.
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When customer browse our website, customer generally do so anonymously. However, we may use “cookies”, where a small data file is sent to your browser to store and track information about you when you enter our websites.
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If customer provide us with any Personal Data relating to a third party (e.g. information of recipient, spouse, children, parents, and/or employees), by submitting such information to us, customer represents to us that customer have obtained the consent of the third party to provide us with their Personal Data for the respective purposes.
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Process order for delivery;
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Responding to customer’s queries and requests about their own order. Other customers’ data will not be disclosed;
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Managing the administrative and business operations of Florita and complying with internal policies and procedures;
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Resolving complaints and handling requests and enquiries;
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Identity verification purposes;
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Legal purposes (including but not limited to obtaining legal advice and dispute resolution);
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conducting investigations relating to disputes, billing, suspected illegal activities or fraud;
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processing of payment instructions, direct debit facilities and/or credit facilities requested by you;
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Administering fee adjustments, refunds and waivers;
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Notifying customer of entitlements for discounts or promotions;
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Analysing customer use of the Products and Services so as to help us improve, review, develop and efficiently manage the Products and Services offered to customer, and also to market relevant Florita’s products and services to customer; and
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purposes which are reasonably related to the aforesaid.
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Our drivers who transports or delivers our product(s) to the customer or recipient;
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Vendors or third party service providers in connection with delivery of our product(s) and marketing of our products and services;
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External banks, credit card companies and their respective service providers;
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Relevant government regulators, statutory boards or authorities or law enforcement agencies to comply with any laws, rules, guidelines and regulations or schemes imposed by any governmental authority; and
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Any other party to whom customer authorises us to disclose customer’s Personal Data to.
8. COPYRIGHT NOTICE
This website and its content is copyright of Florita Pte Ltd – © Florita Pte Ltd 2019. All rights reserved. All other trademarks not owned by Florita Pte Ltd that appear in any Florita service, product or website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Florita.
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You may print or download to a local hard disk extracts for your personal and non-commercial use only
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You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material